Return instructions

We appreciate your trust in our products and are here to support you throughout the return process. This guide explains how to return your TENA SmartCare Bladder Sensor device. You have 14 days from the date of delivery to return your device.

Refunds
If a refund is requested and approved, it will be processed after the returned device is received and inspected. Refunds will be issued to the original payment method.

Exceptions
The following items cannot be returned or refunded:
- Devices that exceeded their lifetime (2 years after purchase)
- Products damaged by wear and tear, an accident or misuse.
- Opened products beyond the withdrawal period of 14 days.

To initiate a return please fill out the form below:

Has the package been opened?

The TENA SmartCare Bladder Sensor package is sealed when delivered. If that has been removed, the product counts as opened.

Please select an option.

Reason for return

Optional

Please select a reason for return.

Do you live in the Netherlands?

Please select an option.

Your details

Please enter your order number.

Please enter a valid email address.

Please check your details

Please review the information below before sending your return request.