What is your return policy?

As a first-time purchaser, we’re happy to give you your money back or exchange your
device within 14 days of your first purchase. All we ask is that you provide a
statement about why the product wasn’t right for you or why you’d like to exchange

HOW TO RETURN AN ITEM:

Step 1: Request Your Return
Send an email to smartcaresupport@tena.com with the following details:

• Your order number
• The reason for return

Step 2: Determine Your Return Option
Our product support team will guide you based on your situation:

• Technical issue & replacement needed? We’ll arrange a replacement
  device.
• Refund requested? We’ll confirm eligibility and next steps.

Step 3: Follow Shipping Instructions

What is the money back guarantee?
As a first-time purchaser, we’re happy to give you your money back or exchange your
device within 14 days of your first purchase. All we ask is that you provide a
statement about why the product wasn’t right for you or why you’d like to exchange

What do I do if I have a faulty item?
If you have received an item which is faulty (some exceptions apply*), we will happily
replace product you purchased in the last 14 days. Please contact us, providing your
order number and a clear description of the issue with pictures clearly showing the
fault.

Contact us
We will get back to you within 48 hours (working days)

Send a message 

*Does not apply to products marked as not in perfect condition or if we informed you
about any fault before you bought the item. Products damaged by wear and tear, an
accident or misuse are also not eligible.

I Haven’t received my refund
If you've returned your item, but the refund hasn't been processed in a timely
manner, or if you have any other questions or concerns, please email us with your
order number and we will be happy to look into this further for you.

Contact us
We will get back to you within 48 hours (working days)

Send a message